[ChrisMarshallNY]

I have lived a life where I have to constantly be taking personal inventory, and when wrong, promptly admit it.

I think that helped make me a decent manager. At least, my employees seemed to think so.

But I could be wrong.

[BubbleRings]

I’d rate this comment a “10”, ha. Good stuff, I’m with you on that road.

I especially like OP’s point #1. “I know I did x, sorry about that” is so much more powerful than “Sorry you let yourself get upset that I did x”.

[ChrisMarshallNY]

"I'm sorry you feel that way." is also another non-apology.

Another important aspect is the context. A lot of people are good at public excoriation, and private apology.

If I show my ass in front of a bunch of people, the apology is not an apology, unless it's made in front of the same people.