[qingcharles]

The web front ends are awful, but the back ends are even worse. The backlogs for some of these applications is insane. I was at a US embassy one time and got talking to a girl who had just had her application approved after an 18 year wait.

[LorenPechtel]

18 year wait for approval or 18 year wait for family sponsored immigrant visa? Because from some countries those do have 18 year backlogs.

[qingcharles]

I believe it was the latter, if memory serves correct.