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by gavmor
304 days ago
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Unlike "value demand," which is genuine demand arising from customer needs, failure demand is demand caused by failures such as errors, defects, inefficiencies, or poor service delivery. For example, if a service does not fulfill a customer's need properly, the customer must come back, creating more demand that is essentially avoidable. Failure demand leads to inefficiency, additional costs, and deteriorated customer and employee experiences. |
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