[keithvan]

Why does it take a story to make it to front page Hacker News to get attention, to get a "direct channel" to the executives when things go wrong? It ignores the all the horrible complaints and stories from everybody else. It's inequity in itself when the only way you will get attention from big companies is from making posts on Hacker News.

Why are they not paying attention to their other day-to-day customers? What kind of business do you intend on building?