[duggalji]

This is gold - you basically just outlined why I'm building SynthicAI. The economics you described ($200k+ per senior rep, constant turnover, the "Justice League" problem) are exactly what pushed me toward AI. Quick question: what would make you actually trust an AI to handle those gnarly escalations? We've got voice AI that responds in 60ms and switches channels mid-conversation, but I'm curious what someone with your experience would need to see. https://www.synthicai.com if you want to check it out. Would love your honest take.