[jeroenhd]

It's not a new idea, seeing as Google pretty much announced this years ago. I don't know how much uptake it got (it isn't available in my country) but it's definitely one of the main real-world use cases of LLMs and related AI that I can see surviving the bubble. If you can get enough money out of it to pay for your service costs, that seems like an excellent tool.

That said, my experience with LLMs is that they tend to lie/misrepresent user input and intention, especially when translating text. Doesn't sound like a problem to me if you're just ordering pizza or scheduling a haircut, but when it comes to healthcare, that might become problematic. Furthermore, there are quite a few regulations when it comes to healthcare services that you might need to double check, just to make sure you're avoiding having to comply with difficult and expensive regulation. Not really an issue for a tool built for your parents, but when you're marketing it to people (especially vulnerable groups, like people not speaking the language of the country they're in).

Also, does this bot announce that it's a bot?

Also, how will you prevent scam callcenters from ruining your bot's reputation? Is there some kind of abuse detection in place? Because if you just have a service that will call people and tell them what you instruct it to tell them, I can guarantee that malicious people will flock to it.

[nelgaard]

That is the problem with this kind of stuff. If it was only used by aging parents it might be OK. But it will be used by everyone. Even if OP manage to somehow prevent abuse, others will just build it themselves.

Because why would you want to make phone calls in the first place and not just send an email, or an SMS?

Because of spam filters and because people do not read their emails immediately because we get so many. But now we just get the same with phone calls.

It was already bad enough with fake Microsoft support.

[ranabasheer]

True, that is the biggest problem we have with any service. There are lot of bad players that ruin it for everyone else.

[ranabasheer]

I agree. The very first demo google gave was their agent making a hair appointment. However, the focus of the current crop of AI services seems to miss out the larger population that still relies on phones to make appointments and other day to day activities. They are focused on MCP, api integration and other device-to-device links that they miss out on device to human link that majority relies on.