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by GuB-42 305 days ago
In Europe, it actually matches the law, it is actually better.

- You have a 14 days retraction period, where you can send back the item and get your money back, defect or not. Amazon gives you 30 days and free return shipping.

- Legal warranty is 2 years and is provided by the seller, not the manufacturer. It is Amazon in this case, but it could be a brick and mortar shop or any other seller, including independent sellers. And they have to solve your problem within 30 days (repair, refund, replacement, ...). How to deal with the manufacturer is their problem. Amazon here is perfectly in line with the law.

- Manufacturer warranty and commercial warranty comes in addition to the legal warranty is whatever is written in the contract.

So here, the manufacturer doesn't need to provide warranty directly to the consumer for the first 2 years as the legal warranty covers it. And I am pretty sure that the 8 extra years offered by Cooler Master are even worse than what Amazon offers. For example, they may require you to pay for return shipping and wait even longer. There may be some fine print there too.

2 comments

Similar in Norway, though not it's only for production defects and not expected wear and tear from regular use, or misuse etc.

However it's on the seller to prove it was not a production defect if they don't want to fix or refund.

Back when CD burners kept getting faster and faster my buddy bought a 4x writer and ended up with a 52x writer as they kept breaking down after 12-18 months. IIRC he went through four or five before getting the 52x which lasted.

Same in the UK, 2 years is the legal minimum for all electronic goods and no contract can be written to override that. If it uses electricity in any way, it must last 2 years.

It helps prevent ewaste.