|
|
|
|
|
|
by markdoppler
314 days ago
|
|
|
We had 3 people who confused the annual subscription with the monthly one, as the annual option was selected by default on the payment page. Two of them contacted us for assistance, and we issued them a refund, but the other person simply filed a chargeback. We believe that because the annual subscription amount is high, this chargeback triggered an automated bot flag, and we were marked automatically. |
|
|
I may have missed it, but did you respond to the charge back or simply let the deadline pass and the funds returned by default?
I am not an expert nor do I work with stripe; a few years ago I read through every document I could find to win a large chargeback vs a large corp. The company (you) has a deadline to reply to a dispute -- you can accept it or not. But not replying is one of the worst things to do as it can cause your rating to drop with the card networks itself. There was warning it could cause the loss of ability to take card payments from what I remembr. I forget all of the details. But that may be what happened if the dispute was left to default and an avenue to explore on what to do next.