[jvrossb]

Every time I've called PayPal I get connected to a real person. Once they even proactively called me to warn me of suspicious behaviour on my account. My account (which I've used to make thousands of dollars in payments for years now) has been blocked by them several times and every time a quick call sorts things out. I wonder if I am the norm and OP is the exception or vice versa?

[TomGullen]

We've never had our account blocked, but we've had a call every now and then to confirm transactions we carry out which is appreciated.

I think if you process enough transactions you get good phone support. They've been great every time.

All the other problems though cancel this benefit out and more in my opinion.