[charcircuit]

>You are so entitled

That's how agreements work. If someone says they will sell a hamburger for $5, and another person pays $5 for a hamburger, then they are entitled to a hamburger.

>On a free service.

It's up to the owner to price the service. Being overwhelmed by traffic when there are no limits is not a problem limited only to free services.

[perching_aix]

> Do you offer support and SLA guarantees?

>

> At the moment, I don’t offer SLA guarantees or personalized support.

From the website.

[eszed]

Sure, and if you bulk-order 5k hamburgers the restaurant will honor the price, but they'll also tell you "we're going to need some notice to handle that much product". Perfect analogy, really. This guy handled the situation perfectly, imo.

[charcircuit]

Except in this case the restauraut would have been able to handle the 5k orders if they didn't arbitrarily have their workers work with their hands tied behind their back. And instead of untieing their workers and appreciating the realization they were accidently bottlenecking themselves they blame the nearby event who caused a spike in foot traffic.

Publicly attacking your users instead of celebrating their success and your new learnings is not what I would call handling it perfectly. I think going for a halo effect strategy where you celebrate how people are using your platform to accomplish their goals will help people understand how what is being done is valuable and want people to adopt it or financially support it. On the other hand attacking people who use your platform publicly can make people apprehensive in using it fearing that they will be criticized too.

[austhrow743]

Hamburger situation is not comparable. It’s a trade.

This is just someone being not very specific in a text file on their computer. I have many such notes, some of them publicly viewable.