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by bookstore-romeo
321 days ago
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Something similar happened to a colleague of mine. He was in charge of his client’s website, which ran on servers from a company called Media Temple, which GoDaddy later acquired.
A few years pass, and the account holder is completely out of the picture and not answering their email, and his authorization is needed to change the credit card which is set to expire soon. My colleague tries every support mechanism to regain access to the account (and it’s my colleague’s credit card on file) but support keeps asking for the long gone account holder’s authorization.
When the card expired, GoDaddy wiped the servers and we lost the only copy of the site’s source. Sadly there were no backups anywhere.
It was an account of 28 years. The site started in 1997.
Over the summer it’s been my job to put a static site online made of the WayBack Machine’s snapshots (it’s a pain to scrape these snapshots for anyone wondering).
Lesson learned: keep local backups, everyone! |
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https://developer.visa.com/capabilities/vau
https://developer.mastercard.com/product/automatic-billing-u...
https://stripe.com/resources/more/what-is-a-card-account-upd...
I'm super annoyed by any hosting or telco provider that has failed to implement it, I think it amounts to negligence, especially if they stop and completely erase your entire portfolio only a couple of days after payment failure, which some officially do.
I lost my Online.net Scaleway test servers this way, because they have failed to implement the updater. Of course, their support will always blame the customer.
BTW, these Account Updaters are also the reason why changing a card number will not prevent any recurring charges, either; it's by design.
I can confirm that Amazon Prime, Visible and 123-Reg have no issues with VAU and equivalents. Your monthly Amazon Prime in the US will continue getting billed to an expired credit card without any issues, for example. Same with Visible and even the annual renewals on 123-Reg. They all don't show the new card in the interface, and still DO issue warnings that the card is expired, yet, on the billing date, it all just bills as if nothing has happened.
T-Mobile US may lack support, and Callcentric, Hetzner and Online.net, don't seem to implement an Account Updater, either, not sure about OVH.