[gamblor956]

It took someone from outside the ticketing system to actually listen and say: Wait. This makes no sense.

Which only happened because of your blog post. In other words, the effort to prevent bad PR led to them fixing your problem immediately, while 20 days of doing things the "right" way yielded absolutely no results.

This actually makes the problem you've described even worse: it indicates that AWS has absolutely no qualms about failing to properly support the majority of its customers.

The proper thing for them to do was not to have a human "outside the system" fix your problem. It was for them to fix the system so that the system could have fixed your problem.

That being said: Azure is so much worse than AWS. Even bad PR won't push them to fix things.