[electroly]

We seem to be saying exactly the same thing. I agree, strongly, with everything you just said here. AWS has a support problem if this was necessary, and I'm not personally prepared with an online presence if it happened to me. I'll simply be screwed and will have to recreate a new account from backups. It's something for me to think about. I can't fix AWS--I can only change what I do in response.

I recently opened a DigitalOcean account and it was locked for a few days after I had moved workloads in. They took four days to unlock the account, and for my trouble they continued to charge me for my resources during the time the account was locked when I couldn't log in to delete them. I didn't have any recourse at all. They did issue a credit because I asked nicely, but if they said no, that would have been it.