[adityaathalye]

This. I am a paying customer. Fastmail's support is stellar. My first port of call is their official customer support channel. Why should I roll the dice on social media, when I have a direct line of support???

This time, I was on the support ticket window, but the penny dropped and I realised it was a service outage / degradation. So I decided to hold back for a bit before filing a ticket.

Based on experience with their service, I trust that their people know what they are doing, and are already on the job.