[dilap]

I disgree. Other people were saying it's broken too. Reasonable company behavior here would be 1 tweet "we'll look into it", and then either "we reproduced and are working on a fix" or "looks good to us please contact support so we can investigate your particular issue". But there's no reason to initially make users jump through hoops.

[input_sh]

It's in their status page and it's tagged as a partial outage: https://fastmailstatus.com/cme1fq7ej002dh0iu6z8pey4f

Personally I don't really use their web interface, but I tried it now and it all works just fine (on both prod and beta).

[ocdtrekkie]

When I experienced this issue it was not on their status page, so I assume it wasn't for the original tooter either.

[bichiliad]

That response is probably standard support procedure. I think it’s pretty reasonable behavior. Could it be better? Sure. Is the person handling Twitter interactions doing their job? Also sure.