[16bytes]

If you sell a physical thing, some percentage of them will have defects. That's just a fact of manufacturing.

It seems unfair to move to "not recommended" due to a single instance of a hardware failure, especially if the manufacturer made it right. And repair-ability is one of their core values!

At most this should've triggered a "this happened to me, keep an eye out if this seems to be a thing." note in the review instead of moving to not recommended.

[edent]

If you got food poisoning from a restaurant, would you recommend it to your friends? After all, food-borne pathogens and poor hygiene are just a fact of life.

How about if they gave you a voucher for a free drink to say sorry?

Reviewing products is like interviewing people. You have to go by what you see on the day. Your can't review (or interview) based in what could have happened; only on what did.

[toomuchtodo]

Yes, if it happened once. If I get food poisoning every time, probably not. Perfection is impossible, I am reasonable and mindful of the challenges of consistency.

Hardware device arrives damaged or non functional? I’m just going to call and ask for another one. If it’s a critical need (I cannot wait for a return and delivery cycle), I’m buying more than one upfront. Spares go in inventory.

[16bytes]

Did the product result in physical harm? No. A better analogy would be ordering a med-rare steak, but it coming out overdone.

If that happens once and the restaurant makes good on the mistake, I wouldn't hold it against them.

Sending something back to the kitchen is a way better product analogy than food poisoning.

[kadoban]

> If you got food poisoning from a restaurant, would you recommend it to your friends? After all, food-borne pathogens and poor hygiene are just a fact of life.

There are standard practices that avoid the vast majority of food poisoning. Poor hygiene is not a fact of life, it's a failure of process in a restaurant.

There are no known standard practices to avoid all faulty electronics at anything like a reasonable price. From the sounds of it, this unit worked initially but failed over time. That's what warranties are for, this is why they exist. As a society we've decided that it's kind of okay if _some_ products fail early, as long as the companies make it right when they do. Which it doesn't sound like the company had any lack of intention in doing that here.

There is no corresponding societal understanding for your analogy.