[wferrell]

They had an internal CRM. It was buggy, missing key features and engineers didn’t really want to work on it.

[hnthrow90348765]

If I had jumped through Google's hiring hoops, I wouldn't either. Of course, this could be solved with money.

[wferrell]

I think the real reason was there was no path to promotion for working on this. For better or worse the incentives were not aligned for great work to happen.