[voklem]

Shipping them a product with a broken display implies shoddy manufacturing and crap quality control. Any other customer could end up buying this substandard product too, and being disappointed by the lack of workmanship.

Why not take responsibility for that instead of complaining about an honest review?

[starky]

The review clearly states that the screen failed after a few months. How exactly do you expect them to QC an issue like that? If the part arrives at your factory in full working order, you don't typically spend much time trying to make it fail unless you discover that there is a latent issue that affects a large enough proportion of those parts where the cost of screening becomes worth it.

Every volume product has failures and a single datapoint is not enough to say anything about a product's quality (good or bad). At the same time, a failure during a review is absolutely something that should be mentioned, as well as given an opportunity to test the company's RMA process. At the very least a failure like that should cause someone to look into how many other's online have similar issues.

[Marsymars]

> Shipping them a product with a broken display implies shoddy manufacturing and crap quality control.

Eh, what? I've received products that needed warranty repair/replacement from Apple, Toyota, Philips, Nintendo, Ikea, Breville, etc. (All of those examples which provided good service in repairing/replacing the product in question.)

A single data point of a broken product doesn't tell you anything of value.