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by mava_app
312 days ago
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We’re running a customer support SaaS that tackles early support requests first before escalating—mostly repetitive stuff like “how do I invite users” or “where do I update billing.” Curious what people here have tried? Anyone using AI tools to cover the basics besides hiring support? We’re always thinking about new ways to make life easier for CS teams without sacrificing the human touch on the user side. Would love to hear real-world setups that are working well. |
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