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by adisingh13
315 days ago
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Great question - we get this input a lot. It really depends, while I'm a big believer of voice and API-driven design in the future, I think email's role remains but looks different. It's a sticky, universal protocol that serves as a great system of audit and record. Also think an agent is only as good as its context - an inbox serves almost as a personal gateway to the internet and early customer's use cases show different applications from agent-human connection to identity verification and authentication. |
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