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by CJefferson
320 days ago
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As someone who has written and graded a lot of University exams, I'm sure a decent number of students would write the wrong answer to that. A bunch of students would write 5 (adding all the numbers). Others would write "3 apples and 2 cats", which is technically not what I'm looking for (but personally I would give full marks for, some wouldn't). Many students clear try to answer exams by pattern matching, and I've seen a lot of exams of students "matching" on a pattern based on one word on a question and doing something totally wrong. |
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For example, customer service reps tend to often vaguely match your request with a possibly or only vaguely applicable templated response.
Technically savvy customers who tend to try explain problems in detail are probably more likely to get an actually non-applicable canned response as the CS rep gets frustrated with the amount of information and will latch onto the first phrase which relates to a templated response without really considering context.
My reply’s getting a little tangential now, but I feel this is good life advice, I’ve found I’m more likely to get decent customer service if I keep my requests as short as possible.
The first sentence needs to essentially state the issue I need help with. In some cases a bulleted list of things I’ve tried helps and then I’m sure to include essential info like an account number, e.g.
I’m getting error 13508 when I try log into my account. I’ve already tried the following solutions with no success:
- Clearing my browser cache and cookies.
- Restarting my computer.
- Running all software updates.
My account number: xxx
What is the next step here?