[sunscream89]

You make the most junior member of your team take notes or revise them as they are directed to deal with each issue (like final step in closing the ticket.)

I know, I know, “everyone should do it.” Everyone is not going to do it, everyone left it undone the last times.

Works best when someone is trying to impress, or is told to do it in some essential capacity.

And there is also the setting of a good example.