[fxtentacle]

One big factor that I observe in Germany is that the general public has stopped trusting what American companies say. For example, when you contact the Amazon support, they will try very hard to gaslight you into believing that your consumer protection only lasts for 30 days. But by now mainstream media is reporting about it that they’re just lying to your face. And, indeed, casually mentioning the correct law immediately extends your warranty to the full (legally required) two years.

I fully agree with you, by now no new company will grow that large using this American approach, because nowadays the German public will expect them to skirt the law and call them out on it immediately.