[djoldman]

This this this.

I NEVER call for the 8 things that the automated voice menu offers: press 1 for account balance, 2 to make a payment...

I call for the weird thing that none of that can handle.

[1970-01-01]

This! I have an edge-case. A level 3 problem. I need to talk to the SME. Getting to the critical person with my information is an order of magnitude more time-consuming than actually fixing the problem.