[echelon]

AI is going to revolutionize customer support for some businesses. Businesses that would have had no previous call center option, small organizations that care and that are lean, etc.

For others, it's going to create customer hell. I can't imagine dealing with Google, Amazon, banks, etc. after these become widespread.

[xboxnolifes]

I feel like we're already in customer support hell. I am somewhat interested to see how things get worse.