[Esophagus4]

That's part of why I use the investment brokerage I do: their customer service is absolutely fantastic. I get a highly capable human agent with no hold time who is able to resolve my issue.

The ones who really drive me nuts are the call-to-cancel services where they try to retain you. I'm not sure why that triggers my moral outrage so much, but WSJ and NYT are definitely on my naughty list.

[keeganpoppen]

NYT is definitely very naighty in this regard. if you want to do a study of consumer-hostile anti-patterns, just try to cancel an NYT sub…

[RhysU]

Fidelity?