[leeroihe]

Nobody wants any of this...

This is almost as bad as all of the AI powered resume skimming tools / applicant submission tools. It just makes it impossible for anyone to apply for a job.

AI is for people and it's only being used to kick people onto the street and profit.

[Zak]

I want this. I don't like making phone calls. I especially don't like calling multiple businesses to check prices or availability, or navigating a phone tree, or waiting on hold.

Ideally, businesses would let me do what needs doing via their website or over email. I remember thinking the same thing when Google demoed a similar concept years ago.

[moomoo11]

Maybe... the real issue is that "calling" (as a concept) is kind of dumb and needs to go away?

I get that this is NOW, but just wondering if you're willing to engage. What could replace the need to call?

Everyone having agents would be cool. You type or say "Make a dinner reservation at X at Y for 4 people" and the restaurant agent would just do it...

I just want openai to be the super app for this kinda stuff.

[ed_mercer]

Problem is a lot of businesses still work with phone calls and will continue doing so for the next decade or so.

[8n4vidtmkvmk]

Sorry, there's no availability at Y.

Now what?

[moomoo11]

What were you gonna accomplish by calling them using AI? Probably find the same thing right? They would say there’s no availability. Except it’s a person (or even AI) and your AI talking it out.

Hopefully you mention in your prompt your backup times or whatever.

[8n4vidtmkvmk]

Exactly. Now you have to pre-specify all your backups instead of just talking it through on the phone.

[moomoo11]

Honestly I think a lot of these agentic workflows are dumb.

I get a lot of spam and it’s fun making them go wack and waste their tokens.

[alooPotato]

I want this. I would love to save the 10 mins of calling around to diff places to check availability.

[stevage]

And now, because it costs you absolutely nothing, why not just have the bots waste hours of other peoples' time calling every possible place to get the best possible result for you?

At least when you had to make the calls yourself, there was a limit to how many minutes of other people's time you could waste.

This is a massive negative externality.

[alooPotato]

It's not my fault the business chooses to make reservations with phone only. If they want more efficiency they can do online bookings - my agent will have an easier time too.