[rhgraysonii]

Their support has been very responsive with me, even if it takes a second to get a reply. I cannot believe that they would not reverse this in good faith if you proceed to not utilize the credits or whatever.

If they don't address this reasonably, it will be a very bad image for their brand! It is a simple problem, and an honest mistake that functionally should cost them nothing.

My customer service experience with them has sometimes required turnaround time, but never been helpful or unreasonable.

[iapi]

Their support bot responded with: “Thanks! We’re transitioning your question to one of our human support agents for further assistance. You don’t need to keep this window open — we’ll email you once an agent replies. Typical wait time is around 2 business days.” Hoping this gets resolved soon.

[nico]

How do you contact support? Couldn't find anything on my account, is there an email address?