[zwnow]

If you have a business website, customers expect a clean site with good visuals and a great user experience. Unless you are as big as Amazon. Sadly overengineering things is a necessary evil nowadays. If I had the choice I wouldn't even build websites mobile friendly but well... got no choice.

[blueflow]

Hey, customers are people too, and they can and will say "no", too. "good looking" doesn't do it when it cannot do basic things.

[zwnow]

Customers will use the thing that feels best, if there's a different tool that offers more but looks bad, most customers won't swap. People will use what they are accustomed to.