[pc86]

Oh well you use emacs, that's the problem. /s

Perhaps I've been spoiled having worked almost exclusively in organizations where it's completely acceptable to get a message on Slack, or Teams, or email, or whatever, with some bug or issue, and respond with "please create a ticket" and the person... creates a ticket.

Yeah if nobody uses the system, or if you have to expend organizational capital to get them to do it (they view it as doing something for you instead of just doing their job), the system will by definitely be worth less and be less helpful.