[CamouflagedKiwi]

I've used both as well, I found Phabricator fine for lightweight kanban-style team work tracking, but once we had PMs it was doomed because it would never do what they wanted (they didn't seem to be able to understand that it was not a Scrum system and would never match well).

These days I'd be using Github instead, issues there are also nice and simple. I imagine it would ultimately suffer the same fate in a similar situation though (not that I intend to get there ever again).

The problem with Jira is that it's so customisable and always ends up being customised by "process people" who think all problems can be solved by adding just one more field - but simultaneously it's never possible to customise your bit to work the way you want.