They said "planning accordingly", not "will have an easy painless time"?
When my flight home from Stansted to Berlin was cancelled, and the replacement, and the airline's next free seat wasn't for another week, I definitely both planned accordingly *and* complained hard.
When my flight home from Stansted to Berlin was cancelled, and the replacement, and the airline's next free seat wasn't for another week, I definitely both planned accordingly *and* complained hard.