[Gud]

Sounds completely made up to me.

I travel a lot by train and I can’t remember once this has happened.

[ghaff]

I actually have with Eurostar. They changed the schedule and then it was kind of a mess to rebook with lots of finger pointing. (They had sent an email but it didn't land in my primary Gmail tag and I never saw it.)

[Gud]

So there had been information beforehand?

[ghaff]

Well, yes, assuming I read every bit of random email that arrives somewhere in my inbox.