[Brajeshwar]

I’m an adviser to a very similar service which started with a similar frustration. I was a customer in their earlier avatar but I asked them to rebrand recently. We continue to stick to the simplicity and minimal approach to everything from design to the processing, etc. as much as possible. The biggest hurdle is the “Bring your Own SMTP.” The team continue to help out a lot of customers just to set up their Amazon SES, map domains, etc.

Restricting on the number of contacts is kinda just made-up, so the FREE tier is generous at 5000 contacts, with 50,000 Emails/SMS sends.

https://sendune.com/pages/pricing

This also attracts a lot of spammers, and suspending their accounts is another routine.

[rasadov]

Thanks for sharing your experience! You're spot on about BYOSMTP being a major hurdle. That's actually why we built Fertit as both a hosted service AND open-source. Users who want managed SMTP get the simplicity, while those with existing infrastructure can self-host. We've found the dual approach helps address different needs without forcing everyone down the same path. The spam challenge is real, and I'm curious how Sendune balances generous free tiers with spam prevention? Our pricing takes a different approach with smaller contact limits but lower entry costs, though I agree contact limits across the industry can feel arbitrary.