[exe34]

> “we’re building X to reduce customer support staff by 20%,”

I've never understood the "do X to increase/decrease Y by Z%". I remember working at McDonalds and the managers worked themselves up into a frenzy to increase "sale of McSlurry by 10%". All it meant was that they nagged people more and sold less of something else. It's not like people's stomachs got 10% larger.

[coliveira]

The sad part is that companies doing this will very soon figure out that the 20% less staff they "achieved" is only at a cost of 100% increase in development and fees to LLM vendor. Moreover, after a few years these fees will skyrocket because their businesses are now dependent on this technology and unlike people, LLMs are monopolized by just a few robber barons.