Hacker News new | ask | show | jobs
by scoofy 338 days ago
This kind of thing is so penny smart, pound foolish. If I ever see that sign, it's immediately going on my Instagram, telling everyone I know to never stay at such a place.

I'm still never staying at AirBnB's when it actually matters because they completely screwed over my gf when she booked a bachelorette party and the owner literally sold the property without cancelling the reservation and the new owner rebooked the same site, also using AirBnB. AirBnB just offered a refund, even though the monetary damages were easily 10x the cost of the reservation and obviously permanent in the fact that in ruined a major life event.

Say what you want about the amount of money your company will make. Reputations take a lifetime to build, and most people have a grim trigger when it comes to being screwed over.

1 comments

Airbnb and Hertz are two companies in an ever-lasting battle to prove who hates their customer more.
Yep, never renting another Hertz car and avoiding Airbnb like the plague when I travel due to consistently poor customer service and abysmal experiences with them. If you hate me, book me an airbnb and a hertz car to get to it.