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by khedoros1 330 days ago
Mine did the opposite for a while. In the event of an issue, they'd call, tell you that they were putting you on hold for a teller, and the first thing the teller did was identify the bank and ask for personal information to verify the account.

I always made a point of telling them that they had called me, that I had no proof of who they were, and that I was going to call back from the published number.