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In my county the head of the power "company" comes up for election every few years and everything works remarkably well. Still certainly not a perfect system given that as a voter it's quite difficult (just about impossible really) to make a decision between two unknown people. But if things are regularly breaking or overpriced or whatever and there's an absence of meaningful communication from the top it's straightforward to try someone new.

I guess it will be an issue for you if your preference doesn't match the majority of your neighbors who would rather cheaper but lower quality service. But TBF that would be the system working as intended.