[aristofun]

Modern web design is better commoditized than software development. For example, you need to paint typical pictures for every new blog post, press release etc.

But you're expected to build a blogging software only once, and any fixes/bugs are unexpected in scope and complexity.

Unless you take advantage of your customer (nobody else can fix that complex system that you left him with) - it doesn't look sustainable to me.

[gerardojbaez]

Valid point! But don't you think there could be instances where this could be useful for both ends, the freelancer and the customer?

There are instances where the customer already know what he wants, could be typical maintenance, bug fixing, etc... those things can be added to a task queue, details are agreed and work is performed, without preparing quotes every time for each task

For example, I would only use something like this if I can automate as much as possible using CI/CD, etc

[aristofun]

But having predictable maintenance and fixing is counter the whole point of software engineering.

If you can predict how much and what issues need to be solved - why haven’t you already automated it??