[isk517]

The real issue is that most business just don't document anything to do with their processes. Chance are that there are a hand full of things that there are a good reason for doing and they do need to be done that way. Except the people that identified that original problem and came up with original solution have all left the company so now there is nobody around that has put in the effort (or been given the time to investigate) to figure out why things are done the way they are, and the last time one of the things that had been done forever was suddenly stopped it caused untold amount of chaos so now the directive is to just keep doing everything we've always done.