[altusbrown]

If I caught the staff doing that at a hotel or restaurant, I’d black list them. Fuck that.

[defrost]

The eavesdropping part is creepy, otherwise this is more or less part of what makes a good and valued concierge.

[metaphor]

To be fair, there's a common pejorative for individuals who "value" unsolicited ad hoc profiling with the objective intent of stroking egos.

Hint: It starts with an N and rhymes with arsonist.

[defrost]

From the business PoV concierge's et al. are hired to stroke and tickle clients in all the ways that express repeat business and money.

It's a strategy chosen over others and in many cases it works, in others, not so much.

[BobaFloutist]

That's a slant rhyme at best.

[333c]

Does narcissist rhyme with arsonist? ("Narsonist")