[eddythompson80]

This might be a different program, but NEVER use Google's trade-in program.

You might get lucky, but they use a third party to process the phones and they have ZERO oversight or control over them. It's extremely common to send in a perfectly working phone to get denied because it's DOA with whatever claim and google refuses to do anything about it because "it's an external partner"

[xnx]

Good to know. I guess I got lucky with my two trade-ins.

[surajrmal]

I think it's more likely the op got unlucky.