[tomcam]

Analysis: true, based on 20+ years of owning successful online businesses and another 15 in the software business before that. I always gave my tech support teams full authority to fire customers like that.

The part that fascinated me most was that just reminding them they had that option seemed to make them much more tolerant than I expected, and out of say 2 million customers I'd guess fewer than a dozen were ejected. I guess it was a mental pressure valve.