[ajeet]

Congrats on the launch! I work in this space, and fwiw I strongly agree with the idea of A/B testing + continuous improvement. I have found that it is relatively easy to setup A/B tests, much harder for stakeholders to draw the right conclusions.

[kevinwu2981]

Also every stakeholder might value different things: call deflection rate, CSAT, number of bookings, etc. Important to align expectations upfront