[TheNewsIsHere]

The Google and Microsoft Forms solutions always seem like a fantastic fit until you actually try to seriously use them for clients.

I’ve run into this too.

I had a client that needed to collect HIPAA protected data. Putting their marketing site into scope for HIPAA was not a sane choice. Their EMR vendor didn’t have any options that didn’t require migrating to a new EMR offering in order to create/publish/accept forms. All the other options were clunky and required a lot more work and niche expertise or training in those applications.

So we went with Google Forms. They already used Google Workspace and had executed the HIPAA addendum to the terms.

That lasted less than a year. The physicians and patients were both put off by the fact that it was a Google Form and it looked unprofessional.

They’re back to posting PDFs on their website.

[kccqzy]

I'm probably in the minority here but I don't find Google Forms unprofessional, much like I don't find Google Docs or Sheets unprofessional. That said, I hate TypeForm and its auto-scrolling behavior.

[TheNewsIsHere]

Their specific complaint was that because the forms often become part of a medical record, it just didn’t look right. Reading between the lines, they had comments from patients saying “a Google Form? Seems sketch.”

I don’t necessarily think that a Google Form is unprofessional either. It was accepting data into an environment that complied with their regulatory needs, which was a chief driver of the project.

I absolutely agree with you about TypeForm. Actually, if I was going to call a form service unprofessional “looking”, TypeForm takes the top slot. That’s not a criticism exactly. I just don’t think I’d use it for something that is public facing. It has a different kind of UX than I’d want to place in front of users.