[masukomi]

honestly my first though was "Pricing?.... Pricing!!!" WTF?!

To me this really seems like it ought to just be a library on github. Just tag the elements you want highlighted, associate them with text, write some js to calculate their bounds and put an overlay over everything else...

It looks good, It's something i'd consider using, but I'm not seeing anything that makes me feel I should pay a monthly fee, or risk my help system going down or needing to be recreated if a 3rd party goes out of business or has an outage.

[readk]

Hey guys, I'm another one of the creators of the site.

This is great feedback. One of the goals was to save developers time, or even let support teams, product managers, or other non-techies manage the entire help system. That's a big reason why we hosted it.

Do you think we could do a better job of making that clear?

We know that developers can always make their own bespoke system that will be customized to their own needs. But that takes developers, and time, that could be better spent on features or bugs...

Thoughts?

What if the free version did more...?

[ssebro]

NO! Your free version is fine. Don't change the product, change the marketing.

[ssebro]

I have to agree. When I saw pricing, I laughed and said to myself: "Here's someone taking patio11's advice.".

I think it would be an easier sell if you 1) stop talking about "overlay" as a feature (only talk about BENEFITS. Also overlay makes me think I can make this myself in 5mins) 2) instead talked about walk throughs/product tours, and explain how NOT doing a product tour is leaving tons of money on the ground.

I commend your effort and that you actually got this out the door.

Now go forth and charge.

[casenelson]

Thanks for the feedback. You're correct, we're definitely trying to follow the popular advice on here.

Yeah, getting the benefits across is going to be the only way people will see the value of the app. We tried to do that on the front page. Is it the name "overlay" that is throwing you and masukomi off?

Time to go reread copyhackers.

[ssebro]

@using the name "overlay" -> Yes, it cheapens you, and it is the largest piece of text on the landing page.

I think your highlighted benefits don't really align with what someone who needs your product REALLY wants: a ridiculously easy, simple, zero engineering way to give (and update) product/feature tours.

Your benefits also miss the mark on why people want tour systems. It's not because they're professional or empowering. It boils down to time, money and ease. You do talk about saving money and time, but it's the second bullet, and i stopped reading before then.

I just realized that I need this. I'll be signing up.

[casenelson]

Great feedback, I truly appreciate it.

Please feel free to contact me directly: case (at) protopattern (dot) com We really want to work with early customers to make sure that our app does what their apps need.