[commodorepet]

Very vocal, we do have a very solid TODO list for another 12 months. They are also quite loyal and number of them are with us for 3+ years and they use software daily (its just a very small customer list overall). I do wonder sometimes why they stay with us given other competitors are much better. We mostly grew through word of mouth and cold emails. I believe we are already solving a fairly niche use case (TAM is few thousand customers in USA) and my idea is to grow revenue enough to go after larger TAM (several milion).

[scubakid]

Word-of-mouth growth sounds like a good sign. And depending on your goals, sometimes building a defensible niche business, maximizing ARPU, and minimizing churn can be better than chasing the mass market. Could something like a referral program potentially move the needle?