[potato3732842]

>probably more so that they don't have to devote customer support resources to handling all the return

Sounds like a win-win then.

This isn't zero sum. Just because it's better for the company doesn't mean it's worse for the consumer.

[noitpmeder]

Sure, but just because it's also pleasant for the consumer as a byproduct doesn't mean you can attribute their actions to that cause, e.g. this doesn't make them altruistic.