[unshavedyak]

I agree with you, but man i can't help but feel humans are the same depending on the company. My wife was recently fighting with several layers of comcast support over cap changes they've recently made. Seemingly it's a data issue since it's something new that theoretically hasn't propagated through their entire support chain yet, but she encountered a half dozen confidently incorrect people which lacked the information/training to know that they're wrong. It was a very frustrating couple hours.

Generally i don't trust most low paid (at no fault of their own) customer service centers anymore than i do random LLMs. Historically their advice for most things is either very biased, incredibly wrong, or often both.

[tenacious_tuna]

In the case of unhelpful human support, I can leverage my experience in communicating with another human to tell if I'm being understood or not. An LLM is much more trial-and-error: I can't model the theory-of-mind behind it's answers to tell if I'm just communicating poorly or whatever else may be being lost in translation, there is no mind at play.

[unshavedyak]

That's fair, though with an LLM (at least one you're familiar with) you can shape it's behavior. Which is not too different compared to some black box script that i can't control or reason through with a human support. Granted the LLM will have the same stupid black box script, so in both cases it's weaponized stupidity against the consumer.