[fuzzfactor]

>The willingness to doggedly show up every single day can take you to some really suprising and amazing places.

>Caring is kind of a superpower.

>the quality of work.

>I was thrilled to spend my free time treating those early customers like royalty

Well, the secret's out, thanks for that, now anybody can do it ;)

[eastbound]

On my million-dollars project (now 10 employees) I hired someone for the support. She wasn’t in the startup ecosystem. What she was most surprised of / had to train most for was our requirement of benevolence: Always help the customer, even when it’s not in our scope.

She thinks I’m a superboss, but I keep repeating her: We have to be nice to customers, we also have to give benefits to employees, otherwise both would leave us. It’s not a choice, it’s market pressure.

[scubakid]

What ecosystem was she in before?

[mkatx]

Aw shit.

*drawing-board